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42 MOTION PICTURE THEATER MANAGEMENT
leave no doubt and minimize the danger of giving offense. They should therefore be administered to new employees not by one means but by every means possible; word of mouth, written or printed rules, example and drill. Where the size of organization warrants, the employee should furthermore be aware of the whole organization and of the function exercised by his department and by himself. To this end, meetings of departments and of the entire staff are desirable. Here the manager can at one and the same time infuse the individual attache with his spirit, and create within the group a vital esprit de corps.
It can readily be seen that routine, on any scale, would consume all of the manager's time, and detract from his executive function. It is therefore necessary, in large theaters, to deputize certain supervisory functions to heads of departments. An unforeseen occurrence may require executive attention; but a repetition is handled by a subordinate. That is, important decisions are still made by the head ; but routine is carried on by employees engaged for the purpose. Thus routine becomes a standard method of doing certain work, a calculated and habitual procedure tending to produce efficiency. For example, there should be a certain established routine for every group of workers in service, in finance, in inventory, in daily reports on cleanliness, ventilation, and burnt-out lights. Without a definite routine of accounting, the reports which serve as a business control would not be available. Of course, safeguards must be taken to prevent routine from deadening into red tape; but no large theater can afford to operate without specific routine, routine that conforms with, and changes with, actual conditions.
It is therefore imperative that the manager choose his department heads with care. They are employees with definite duties, and must be steady, loyal, and active. On the other hand, they are minor executives, and must be capable of holding good inspections and making intelligent reports. Since it is through these men that the manager reaches his employees, it is necessary for him to be in touch with them. Individual conferences are excellent and should be