Boxoffice (Apr-Jun 1963)

HOW TO TRAIN EMPLOYES Continued from page 12 that training is a privilege rather than medicine, you will have your employe in the right mental attitude when training starts. In some types of training you can get good cooperation by having the employe help in the training of others. PUT IT OVER There is a time-tested training formula that you can use in your training program. It is easy to use, follows a logical learning process, and makes it possible for your training message to be better remembered. This training formula has three basic steps. 1. Tell 2. Show 3. Ask. In the “Tell” step, you give instructions on “how” to perform the job. You will find the message is better understood if you follow up the “how” with “why” to completely clarify the training. You can get better response in this stage of your training if you slant your message to your employe’s self interest. For instance, telling that the work will be easier, quicker or safer with the suggested method will stimulate learning. When you “Show” your employe how to perform the task, be sure you do it in the same order you used in the “Tell” step. This repeats the message, but because it is visually presented your training message does not get boring. Check to be sure you can perform the task before you start to show an employe how it should be done. Or, have another mnwAy man does the job of 3 Cuts labor 50% Briteway removes dirt, kills bacteria . . . One cup to pail of water produces abundant suds . . . Apply to counter tops, fixtures, walls, floors and throughout washrooms . . . Refreshing aroma. Write for descriptive folder to The C. B. Dolge Company, Westport, Connecticut WESTPORT, CONNECTICUT employe show how the task is performed. If the person doing the training can’t demonstrate correctly, the employe being trained has a ready-made excuse for not learning. Step No. 3, “Ask,” is the key to successful training. This is the test of how much of the “Tell” and “Show” steps were retained by the employe. He tells and shows you how to perform the job during the “Ask” step of training. If all goes well (and it rarely happens), the three-step training formula will have handled your training with a once-overlightly application. However, as you observe the employe performing the assignment, you can determine what needs to be covered again. Or, as you listen to the employe’s answers, you know which material needs to be repeated. CHECK APPLICATION We all have a tendency to slip back into old ways of doing things. We remember the training but find it easier not to apply the new knowledge, skill or attitude. Or, we just forget the training completely after a few days or a few weeks. Definite steps must be taken to make sure that new habits and attitudes are maintained. A daily checkup the first week will stress the need for your employe to remember. After this concentrated initial checkup on training, a once-a-week check may be enough until the new knowledge, skill or attitude becomes second nature for the employe. You will find that when you follow this plan of training, you will be applying one of the most important principles of management— training people so you can get things done through people. Named to Royal Crown Post Charles Moon has been named assistant division manager for the western division of the Royal Crown Cola Co., and will handle special assignments in the field of Royal Crown canned products and supervise new products such as the current west coast marketing of Diet-Rite Cola. He also will act as troubleshooter for problem areas in the western division. Moon’s appointment was announced by Duwayne Fox, R. C. western division manager. Formerly, Moon was associated with other soft drink companies in Los Angeles in capacities of vice-president in charge of sales promotion, operations manager and division manager. STOP SPEAKER THEFT • Eliminate costly loss of stolen speakers Speaker Security Installation. 1 to install! Inexpensive! Less than per speaker unit! ' in use by leading Drive-In Chains Exhibitors in U. S. and Canada. For full details write: SPEAKER SECURITY COMPANY 1650 Widow Avenue, Hoboken, N.J. 14 The MODERN THEATRE SECTION