Building theatre patronage : management and merchandising (1927)

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Management 45 manager's office looks as though a cyclone had just passed by, it is evident that, busy as he is, because of such disorder, time will not be used to its full possibilities. Schedules. Time can be used properly without any fixed schedule, but when the schedule sets down definitely detailed activities with some indication of sequence which excludes duplication of effort, and with some indication of relative amount of time justified by each activity according to its importance, and with some indication of the hour of the day when such an activity can be best performed, this schedule usually eliminates waste. The same general round of duties confronts you every week. Why not list these activities and determine by a check-up whether or not too much time is given to some, and not enough time to others — whether insignificant work done by one whose time is valuable could be done equally well by someone else — whether related activities might be grouped so that at one time these related activities could be carried out more efficiently than if they were taken up singly at different times? List such things as staff meetings, fire drill, house inspection, visit to the bank, preview, arranging advertising campaigns, rehearsals, callers, payroll, etc., until your general activities are all before you and then schedule your time for each. Hobbies. One general reason for defective system is a manager's devotion to a hobby. Every man has hobbies — things he prefers to do. How he should perform any activity and how much time he should devote, is not determined by his preference. Preference has no bearing on the matter. We find ourselves giving too much time to what we like to do, because human nature likes self-flattery. Hobbies can be the enemies of system. The manager with a hobby for art-work, may devote too much time to preparing lobby panels and neglect other details. The manager with a hobby for newspaper layout, may devote too much time to polishing up minor details and adding fancy touches, and neglect other work. The manager