A Showman's Guide for Better Business (1949)

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at your service roxy theatre, new york LaRGE theatres like the Chicago Theatre or the Roxy in New York are highly specialized organizations, but the policies by which they are run are pertinent to exhibitors right down the line. Highly-trained employees receive thousands of visitors daily, but every individual in the crowd must be handled separately and carefully. At the Roxy each patron is made to feel like a per- sonally invited guest by the staff, which is not composed of efficient automatons, but personal representatives of the theatre. Their chief desire is to help the patron have a good time and enjoy to the fullest the hours spent by him at the theatre. Much can be accomplished in good will through this type of personalized service to the patron toward cre- ating a steady and reliable following for the theatre. Since one is made to feel so much at home because of the genuine spirit of friendliness and helpfulness presented by the Roxy staff, many patrons never miss a show but come back again and again to make the Roxy a favorite meeting place for family and friends. No theatre exhibitor should permit himself the luxury of complacency but should strive for a greater number of personal services of a varied character, designed to provide the best always, not only in entertainment but in comfort and service. Certainly to those of us concerned with the future