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THE FUNDAMENTAL PRINCIPLES OF
start immediately checking their banks and arranging their tickets for the day's business. During this fifteen minutes some member of the management should be constantly in the vicinity of the box office in order that any difficulties may be straightened out without delay.
Doormen should be on duty on the sidewalk at least fifteen minutes before the opening of the ticket offices "arranging those patrons who congregate for the opening in lines so that each one will have their proper turn in purchasing tickets. Should the weather be inclement these patrons should be invited to wait in the ticket lobby, or in the lobby itself, and lines should be formed so that they may pass around in front of the box office without being subjected to the weather conditions.
House lights and emergency lights should be checked before the opening of the house, and the fire curtain should be lowered and raised in order to verify its proper working condition.
The staff of ushers should be posted and distributed throughout the house upon accurate knowledge as to the normal movement of patrons as they come into your theatre.
Your attention is called to the fact that all working schedules for your employees should be based upon the normal rate of attendance at your theatre, and these working schedules should be revised from time to time in order that you may economise and facilitate the operation of your service department. Anticipate holidays and special occasions when more ushers, doormen, or cashiers may be needed to handle properly those who wish to attend your theatre. It is better on these occasions to be slightly overmanned than to be found in need of help. We wish to emphasise this very important fact that from the time your theatre is opened to the public until its closing, it is highly important that the manager or one of his assistants be on the floor of that theatre during that entire time. After the theatre is properly opened the responsibility
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BALABAN 6? KATZ THEATRE MANAGEMENT