The fundamental principles of Balaban & Katz theatre management (1926)

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THE FUNDAMENTAL PRINCIPLES OF with satisfaction to the patrons as well as to the organization which you represent. Pleasing Voice A pleasing voice is very essential and necessary because of the fact that it is one of the means through which these other characteristics are made manifest. Although our training methods are designed to accomplish a great deal along these lines, we cannot expect to perform the impossible. Certain natural and basic qualifications are essential. Though employees may have a pleasing voice, it is necessary for you to keep in mind that the proper modulation of that voice is extremely essential. An employee must speak just sufficiently loud for the one who is intended to hear him, and not so loud that it becomes annoying to others nearby. Proper accent is also desirable, and adds greatly to the proper understanding of instructions and information. It has proven to be undesirable to use service employees who have very marked foreign accents. Education and Experience The education and experience of each applicant for the various positions in your organization will have an important bearing in your selection of employees. The amount of education which an applicant has had will give you a general basis for evaluating the service which he should render. A lack of specific education above the intermediate grades should not disqualify since it may be that experience in working in various positions may have been sufficiently valuable training to bring about the desired result. Qourtesy Above all, we must insist on unfailing courtesy. To those who have had the advantage of careful home training, this required courtesy will be a part of the equipment which they will have as a [16] BALABAN 6? KATZ THEATRE MANAGEMENT