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THE FUNDAMENTAL PRINCIPLES OF
and has domestic obligations, who will attend seriously to his duties without interfering with the movement of patrons in or out of the theatre, one who will take pride in the cleanliness of washrooms and the theatre proper. These men should be of medium size and weight, and should have a clean-cut appearance, and at all times be extremely neat.
Qonduct of Employees
You are aware of certain rules of conduct which are so important that disobedience subjects the offending employee to immediate dismissal. Several of these rules, such as those relating to dishonesty and insubordination, are common to many organisations. Others, such as those governing flirtation, and discourtesy, and the acceptance of tips, etc., are less prevalent. The somewhat more intimate contact of many of our employees with our patrons subjects these employees to peculiarly distracting influences. These conditions make summary measures necessary. Strict discipline is therefore essential. With a properly developed esprit-de-corps in your organisation, you will probably find it unnecessary to resort to extreme measures frequently. You will bear in mind that the labor turnover at your theatre is in part a test of your ability to select, train, and hold employees. It is not an evidence of good management simply to dismiss employees for minor infractions of our instructions. Rather it is a part of good management to assist in overcoming objectionable traits, thereby developing a more valuable employee for our organisation.
You will caution all of your employees to exercise the utmost self-control in all of their contacts with our patrons. At times, patrons will be unreasonable in their demands and actions to the degree that they may become abusive. These occasions require unusual self-restraint and diplomacy. Our employees answer angry words and loud talk in carefully modulated tones and without resentment. Never, under any circumstances, are they permitted to
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BALABAN fe? KATZ THEATRE MANAGEMENT