Motion Picture Theater Management (1927)

Record Details:

Title:
Motion Picture Theater Management
Date:
1927
Publisher:
New York, George H. Doran company
Volume:
Motion picture theater management
Leaf #:
000132
Language:
English
Subjects:
motion pictures, Motion picture theaters
Collection:
Hollywood Studio System
Format:
Books
Contributor:
Library of Congress, MBRS, Moving Image Section
Sponsor:
Library of Congress, Motion Picture, Broadcasting and Recorded Sound Division
Coordinator:
Media History Digital Library
Description:
Date Added:
December 02, 2023
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CHAPTER XIII The Service Staff HIS chapter deals with the employees, chiefly uni formed, with whom the public comes in actual con tact. Their collective name, as I have said before, is the Service Staff. The House Manager I have described in Chapter IV. I have likewise explained the Staff, in general, in several places. What I wish to do now is to analyze the sub-divisions in detail. The floor managers are charged with the responsibility of enforcing the policies of the theater. On account of his close contact with the patrons and the service staff, the floor manager has a splendid opportunity to build up a satisfied patronage and a loyal force of employees. He should make his influence felt in securing a reasonable spirit of satisfaction among employees, since a loyal and satisfied staff is essential to give patrons efficient and satisfactory attention. He cooperates with and works under the direction of the house manager in the superintendence of the service staff. He supervises all details relating to the corps, reporting to the house manager those who do unsatisfactory work, as well as those who are commendable. He directs uniformed employees in their duties, and assists in all possible ways to secure speedy and courteous service. During peak loads he should always be in command of the service on the floor, receiving complaints from patrons and carrying them through to the house manager to a prompt and satisfactory conclusion. Whether reasonable or not, all complaints must receive courteous attention, and should be settled to the satisfaction of the patron. The senior floor manager must set an example to other employees by his appearance. FLOOR MANAGERS 124