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THE SERVICE STAFF
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ing of a report. All of the facts possible should be gathered at the time of the occurrence. Statements, names, and addresses of witnesses should be obtained at this time, as should also the statement of the injured person. It will be much simpler to obtain this information on the spot than to obtain it later.
5. A report should be filled out and mailed at once, one copy to be mailed to the Insurance Agent, and a second to be kept on file.
6. The report should be as comprehensive as possible without magnifying the injury or the situation in the injured person's mind by the method of obtaining information.
7. Make frequent inspections of your theater and be constantly on guard against anything that may contribute to an accident even in the slightest degree. After an accident, immediately investigate carefully as to the cause. Do not assume it was entirely the patron's fault. You may discover a condition which could not have been disclosed by ordinary reasonable inspection, but which will serve as a warning for the future. Improve lighting, tightening of floor or stair carpets, installation of hand rails, or other minor changes which might help to prevent a repetition of similar occurrences.
If it should be necessary to eject any one from the theater because of objectionable or improper conduct, such action is taken under the direction of the house manager or floor manager, in case of the absence of the former. While it is the duty of every employee to report such actions to his superior, the responsibility rests with the house or floor manager.
In some theaters a house officer is employed to assist in maintaining good order when necessary, to cooperate in emergencies where the safety of the patron may be involved, to help in keeping undesirables out of the theater, and to "patrol" the theater. He must exercise tact and discretion, so as not to offend, for that would react unfavorably against the house.
To return to the floor manager : He is responsible to his senior for the general appearance, conduct and assignment of work of ushers and pages. He will inspect the employees