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128 MOTION PICTURE THEATER MANAGEMENT
for whom he is responsible, prior to their going on duty. Their hair must be neatly combed, their shoes polished, their faces, hands, and finger nails scrupulously clean. At the peak hours, the senior floor manager will be in charge of the orchestra floor, and a floor manager will be in charge of each of the mezzanine and balcony floors. Complete regulation uniforms, including white collars and black shoes, must be worn by ushers (Figure 9). The floor manager shall have authority to require necessary changes, and to report any absence or tardiness to the senior floor manager for reduction in pay. A high standard of neatness, cleanliness and attention to dress must be maintained. It is the duty of the floor manager to see that all uniforms worn by employees under his direction are in proper condition and to instruct employees that the house tailor will clean and press clothing as often as necessary.
Ushers are responsible to the floor manager when on duty. In discharging his responsibilities, the latter should constantly impress upon employees under his supervision that strict attention to the requirements set by the management is the best method they can pursue to secure advancement.
He should give to newly employed ushers a printed set of instructions, which may be made to read as follows :
INSTRUCTIONS TO USHERS
Loyalty to your work requires that you help in every way to maintain the standard of the theater.
The purpose of these instructions is to set before you the standards of action which will be of service to the patron, the theater, and your fellow employees.
Good manners, courtesy, and consideration for others should be noticeable in your conduct.
Ushers or other employees should never exhibit haste or impatience to a patron. A quiet attentive manner will go a long way toward convincing a patron that employees are trying to please.
Employees should always be ready to render little courtesies, such as picking up articles dropped, assisting with wraps, etc.