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RADIO MERCHANT'S CHECK-UP CHART
VERY GOOD— 75-100 FIRM NAME_
GOOD 60 75
RATING FAIR 50-60
POOR 25 50 ADDRESS
XHECK MADE BY.
.DATE,
Item No.
ITEMS TO BE CHECKED Follow Instructions
Rating Per Cent
NOTES ON CHECK-UP Changes and Improvements To Be Made — Items to Be Watched
Date Finished
Item No.
ITEMS TO BE CHECKED Follow Instructions
Rating Per Cent
NOTES ON CHECK-UP Changes and Improvements To Be Made — Items to Be Watched
Date Finished
1
APPEARANCE Store Front Entrance Window Display Arrangement of Store Arrangement of Stock Fixtures
8
BUYING
Purchased Last Month Purchased This Month
9
PRICE EFFICIENCY
10
DELAYS
In Ordering Goods
In Filling Orders
In Placing Goods on Display
2
CLEANLINESS
Sidewalk Entrance Store
11
COMPLAINTS Quality of Goods Service Prices
3
LIGHTING
Store Front
Windows
Store
12
DELIVERY
Cash and Carry
Trucks
Delays
4
SIGNS Outside Inside
13
ADVERTISING Local Papers Dodgers Window Store Signs
5
MERCHANDISE Quality Appearance Display Change in Displays
14
TELEPHONE SERVICE
15
ACCOUNTING
Accounts Receivable Accounts Payable Credits
Collections This Month Collections Last Month Sales This Month Sales Last Month Overhead Expense Bills Mailed Out Mistakes
6
EMPLOYEES Appearance & Neatness Courtesy
Interest and Loyalty Co-operation Salesmanship Attendance
7
INVENTORY Turnover
Slow Moving Stock Sales Storage Dead Stock
TOTAL
STORE RATING
(Divide Total by 56)
* This chart can be used advantageously by any radio dealer who is willing to spend a little time now and then in checking up fundamental factors of his business. The success or failure of the chart is based solely upon the dealer's honesty with himself. If he will carefully check up each and every item in the fifteen divisions, without personal prejudice or bias, and investigate thoroughly the reasons for determining every percentage before he places it on the chart, he will have an accurate, vital analysis of his entire business.
However, the dealer should not be
satisfied with merely drawing up this chart for his own information and use; copies should also be given to the heads of the various departments whose activities include part of the check up. In turn these department heads should pass along the necessary information to the members of their departments pointing out wherever necessary how and why they have failed to measure up to the desired rating. If each and every individual member of the dealer's organization is kept in close touch with the percentages shown on the chart, there is no question but that this chart will
help to increase profits and materially stimulate personnel efficiency.
This chart was prepared by Ira J. Owen, for many years a well known administrative and industrial engineer, and now president of the Utah Radio Products Company, Chicago, Mr. Owen, over a period of years, made comprehensive merchandising and industrial surveys for some of the country's largest manufacturers, including Cutler-Hammer, B i s s e 1 1 Carpet Sweeper, Pepsodent, Federal Match Co., Western Electric and Universal Match Co.
August, 1936
19